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Consumer Watch: Check if your LG-branded solar energy storage battery is on national recall list

Candice EvansGeraldton Guardian
A recall has been issued for some solar energy storage systems.
Camera IconA recall has been issued for some solar energy storage systems. Credit: Olena Mykhaylova/Getty Images/iStockphoto

Solar energy storage systems can be an attractive option for households looking to capture and store their own renewable energy.

However, about 450 WA homeowners who have installed several models of LG-branded home energy storage batteries are being urged to check if their device is on a national recall list due to fears they may overheat and ignite.

Due to the stored energy, battery fires can be extremely dangerous and difficult to extinguish. According to the Australian Competition and Consumer Commission (ACCC), the potentially dangerous batteries have been linked to nine fires in Australia and five in the USA, causing injuries to two people and property damage.

The recalled batteries were available for sale between April 2017 and December 2019, with the affected models being: RESU3.3, RESU6.5, RESU10, RESU13, RESU7H Type-R, RESU10H Type-C, RESU10H Type-R, RESU10H Type-R (Secondary), S/A Gen2 1P (EM048063P3S4) and S/A Gen2 2P (EM048126P3S7).

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Owners of LG, SolaX or Opal solar storage systems can check if their battery is one of the recalled models listed at lgessbattery.com/au.

Affected consumers are urged to immediately switch off the battery by following the manufacturer’s instructions, then contact LG or SolaX to arrange a free replacement.

Our colleagues at Building and Energy urge owners of affected batteries to avoid opening the unit or touching any electrical components themselves, and to instead contact the electrician who installed the battery if they need assistance.

Licensed electrical contractors who have installed or worked on systems with affected batteries are also being encouraged to proactively contact their clients about the recall.

We understand that product recalls are sometimes met with apathy, but this is not the time to hesitate or delay. Immediate action needs to be taken before the fire risk results in damage to your home or potentially an injury or death.

For more information and images of the affected batteries, see the LG and SolaX recall notices at the ACCC’s Product Safety Australia website at productsafety.gov.au or contact LG Energy Solution Australia at 1300 677 273 or productau@lgensol.com or SolaX Power (for SolaX or Opal systems) at 1300 476 529 or service@solaxpower.com.

Candice Evans is senior regional officer for Consumer Protection in the Mid West and Murchison

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