Faulty generator causes communications outage in Denham, Monkey Mia during school holidays

Phoebe PinMidwest Times
Telstra regional general manger Boyd Brown said crews had worked hard to get the communities back online.
Camera IconTelstra regional general manger Boyd Brown said crews had worked hard to get the communities back online. Credit: Telstra/Supplied, Telstra

Local businesses have been hit hard by recent interruptions to communication services in Denham and Shark Bay, Member for North West Central Vince Catania says.

According to Telstra regional manager Boyd Brown, a faulty generator at the mobile site near the Overlander Roadhouse caused the outage to services in the Denham-Monkey Mia area on Sunday, July 4.

Mr Brown said power technicians attended the site several times on Sunday night to check and replace a faulty generator.

The outage affected both land-line and mobile services around the Denham and Monkey Mia areas. All services have now been restored.

But Mr Catania said Telstra must compensate businesses in the region who have suffered “significant” financial losses because of the outage of payment terminals.

“The situation is made all the worse because all communications are lost when the Telstra facility fails. The community must be compensated,” he said.

Mr Brown said a generator was being used until repairs were completed on the primary cause of the power issues, which is a damaged mains power cable which runs from the roadhouse to the site.

“We understand the frustrations of local communities when there is a loss of communication services, especially at this busy time of the year,” he said.

“We apologise to local residents for any inconvenience, and want to reassure them that our technicians do work hard to get communities reconnected as fast as possible.”

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