Tutti by Chillis: Australian restaurant’s online post lashing diner sparks firey debate over cakeage charge

A birthday celebration has erupted into a fiery debate after a restaurant owner publicly called out a customer over claims she refused to pay a cakeage charge.

Tutti by Chillis, in NSW’s Ettalong Beach, addressed the unnamed “birthday girl” in a candid Instagram post containing the full letter that was emailed to the patron after the celebration at the venue.

Owner Hayley Hardcastle said the guest had been warned about the $33 cakeage charge before the booking, making the refusal particularly frustrating.

“Dear Birthday Girl, I was disappointed to learn that you refused to pay the cakeage charge at my restaurant last night,” she wrote.

“You were advised of the charge by email before your booking.

“You brought outside food into our restaurant and enjoyed it at a table prepared, cleaned, and serviced by our team. This included the use of our linen, tableware, glassware, facilities, and outdoor heating.”

The owner said the issue was never really about the amount of the charge but rather the principle of respecting small businesses and hospitality staff.

“If everyone brought their own food into restaurants and expected to use the venues and receive service without charge, restaurants simply could not operate,” the post continued.

“At this point, it is not simply about the $33. It is about showing courtesy and respect for our team and the work that goes into creating this space for you to enjoy.”

In a statement provided to The Nightly, Ms Hardcastle said she decided to share the email that was sent to the customer to explain to diners why a cakeage fee exists.

“I wanted the post to educate guests so they appreciate and understand restaurants a) as an experience and b) as a business that provides food and beverage,” she said.

“Guests bringing in one of the two things we provide — at what cost? The discussion was also to gauge the general view of BYO among diners. It’s hard for everyone at the moment — I get it.”

The post struck a nerve online, with the comments quickly splitting between customers who considered the cakeage an unfair additional cost and others who argued the fee is reasonable.

“A cakeage fee? Lollll. ridiculous,” one person wrote.

Another added: “$33 for a cake charge? To give a knife, some plates and then wash them up? Is that for real.”

“Ah BIRTHDAY at HOME if you want to do it for free. Restaurants are not there to service you for fun!” a third said.

“It is totally normal (and right) to have a cakeage charge if someone wants to bring their own cake. Particularly if you were clear in advance about the fact of the charge and how much it is. End of story!” another chimed in.

Despite the mixed reactions, Ms Hardcastle said the restaurant will continue to charge patrons for bringing cake to it’s venue.

“Yes, our policy remains the same for now. We have so many options for birthdays; BYO cake is just one of them,” she said.